Responsible Gaming

qp99Responsible Gaming at — Stay in Control, Keep It Fun

Gaming should be a source of entertainment, not stress. qp99 is committed to ensuring every member enjoys gaming in a healthy and safe way.

Safe Gaming Set a Spending Limit Self-Exclusion Feature Support Services Minor Protection
18+
Age Limit
For Adults Only
24/7
Support
Help with any issue
5
Protection Tools
You're in Control
100%
Commitment
Responsible Gaming
Responsible Gaming Key Benefits

How qp99 keeps your gaming experience safe and healthy

Set a Spending Limit

Set your own daily, weekly, or monthly deposit limit. If you reach the limit, qp99 will automatically stop further deposits.

Set a Time Limit

Decide in advance how long you'll play each day. Once your set time is up, qp99 will alert you directly.

Self-Exclusion Feature

Need a break? Pause your account for anywhere from 7 days to permanently. During this period, logging in will not be possible.

Activity Review

View your betting history, win/loss records, and deposit history at any time. Stay aware of your own habits.

Minor Protection

Qp99 strictly enforces an 18+ policy. Through KYC verification, access by minors is completely blocked.

Help & Advice

Our 24/7 live chat support is always available for gambling addiction concerns. Professional counseling referrals are also an option when needed.

What is responsible gaming and why does it matter

Responsible gaming means playing for entertainment — not out of financial pressure or addiction. Our core mission is to ensure every qp99 member sees gaming as an enjoyable experience. Many people in Bangladesh now enjoy online gaming and betting, but some can unknowingly develop habits that negatively affect their daily lives.

Responsible gaming at qp99 means knowing your limits, being able to stop at the right time, and seeking help when you need it. We want you to always stay in control.

qp99's core values: Never let gaming harm your financial wellbeing, family relationships, or mental health.

Signs of Problem Gaming

Be alert if you notice the following signs. They may indicate that gaming is gradually becoming a problem:

  • Placing increasingly larger bets to try to recover losses
  • Lying to family or friends about betting
  • Neglecting daily responsibilities, work, or studies to play
  • Repeatedly returning to gaming despite trying to stop
  • Feeling restless, irritable, or depressed when not gaming
  • Spending money meant for living expenses or family needs on betting
  • Being unable to focus on work because you cannot stop thinking about gaming

If even one of these signs applies to you, please talk to our support team without delay.

Simple Tips for Safe Gaming

Keep these simple guidelines in mind to ensure responsible gaming at qp99:

  • Set a fixed budget before you play — one that, even if lost, will not affect your daily life
  • Make it a habit to withdraw your winnings rather than betting them again
  • Avoid playing while under the influence of alcohol or any other substance
  • Think of gaming as entertainment only, not as a source of income
  • Stick to a fixed daily playtime — avoid long sessions
  • Take regular breaks and spend time with family and friends
  • If you lose, take a moment before making another deposit right away

Is gaming entertainment or a problem?

It's important to understand the difference between healthy gaming and problem gaming. The comparison below will help you assess where you stand:

Healthy Gaming Problem Gaming
Playing for Entertainment Playing to recover lost money
Stay Within Your Budget Gambling beyond budget by taking on debt
Able to Stop Easily Unable to stop even when you want to
Winning and losing both feel like a normal part of the experience Feeling extreme stress when losing
Time is available for family and friends Relationships and responsibilities are neglected

qp99's Protection of Minors

Qp99 is exclusively for players aged 18 and above. We have taken the following steps to keep minors away from gaming:

  • Age verification is mandatory at registration
  • Government-issued ID verification through the KYC process
  • Immediate suspension of suspicious accounts
  • Advice for parents: use parental controls on devices accessible to children

If a minor has accidentally created an account, notify the support team immediately. The account will be closed without delay.

Verify Yourself

Ask yourself the questions below. If you answer yes to more than three, please seek help.

1
Do I frequently spend more than my budget?
2
Do I bet more when I lose?
3
Is my family concerned about my gambling?
4
Is your work or studies being affected?
5
Do you feel restless when you are not playing?
6
Have I played with borrowed money or done so secretly?
Your Protection Tools
qp99's Protection Tools Details

Every tool is in your hands — log in and make changes anytime

Deposit Limit

Set your own daily, weekly, or monthly deposit limit in BDT. A 24-hour cooling period applies if you wish to increase the limit.

Session Time Limit

Set a time limit in advance for how long you will play each session. When the time is up, the system will automatically notify you and log you out.

Loss Limit

Keep the loss limit active on your account — once you reach that amount, you will not be able to continue playing.

Cooling-Off Period

Take a short break from 1 day up to 6 weeks. You won't be able to log in during this time, but your account will be reactivated automatically once the period ends.

Self-Exclusion

Exclude yourself entirely for anywhere from 6 months to permanently. During this period, no new account can be created.

Reality Check Reminder

A popup will appear on your screen at set intervals — reminding you how long you've been playing and how much you've spent.

Getting Help Step

Recognizing the problem is the first step — seeking help takes courage

1
Acknowledge it yourself

Acknowledging that you have a problem is the most important step. There's no shame in it — this is a recognized mental health condition.

2
Contact qp99 Support

Chat with us on Live Chat. We won't judge — we're just here to help.

3
Activate a Limit or Break

Activate the necessary protection tools on your account — our support team is ready to help whenever you need it.

4
Seek Professional Advice

If needed, reach out to a mental health professional or counselor. We'll help point you in the right direction.

5
Keep Your Family Close

Talk to the people close to you. Their support can make the path to recovery much easier.

Contact the Support Team

Our responsible gaming team is available 24 hours a day, 7 days a week.

Live Chat
Talk to us directly from within the platform
Email Support
[email protected] — Response within 24-48 hours
Responsible Gaming Team
Expert team — your privacy is fully protected

All communications are completely confidential. No one will know your identity or the nature of your concern.

Get Help Now
Frequently Asked Q&A

Answers to common questions about responsible gaming

After logging in, go to your profile settings and click on the "Responsible Gaming" option. From there you can set all your tools — deposit limits, time limits, cooling off, and self-exclusion.

No, your account balance remains completely safe when self-exclusion is active. Once the exclusion period ends or you submit a withdrawal request, the support team will assist you.

Yes, but a 24-hour cooling period is required if you want to increase your limit. This delay is intentional — to prevent decisions made in the heat of the moment. Lowering your limit, however, takes effect immediately.

You can reach our support team directly. If you describe your situation confidentially, we will advise on the right steps to take and verify your account if needed.

Not at all. Age verification is mandatory when registering on qp99. The KYC process requires a government-issued ID to confirm your age. If a minor is identified, the account is closed immediately.

With Reality Check enabled, a message will appear on your screen at set intervals (for example, every 30 minutes) showing how long you have been playing and how much you have spent or won. This helps you stay aware.

Play Responsibly, Play Happily

Join qp99 and enjoy a safe gaming experience. Your protection is our priority.

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