qp99 | Privacy Policy — How We Protect Your Personal Data

1 Introduction

Qp99 is a trusted online betting and casino platform in Bangladesh. We believe that protecting our members' personal data is not just a legal obligation — it is our ethical responsibility. Thousands of members trust qp99 with their information every day, and we take that trust seriously.

This Privacy Policy clearly states what information qp99 collects, why it is collected, where it is stored, and how it is kept secure. By using the qp99 website, mobile app, or any of our services, you are deemed to have accepted this policy.

We want you to know exactly where your data goes and how it is used. If anything is unclear, our support team is always ready to help.

Please note: This Privacy Policy forms part of qp99's Terms and Conditions. Reading both together will give you a complete understanding of your rights and responsibilities.

2 What information is collected

Qp99 only collects information that is genuinely necessary to provide our services. Requesting unnecessary data goes against our policy.

Type of information	Example	Purpose
Identity information	Full name, date of birth	Account verification and age confirmation
Contact information	Email, mobile number	Account notifications & support
Identity document	National ID, Passport	KYC Verification & Anti-Money Laundering
Financial information	Mobile banking number, transaction history	Processing deposits and withdrawals
Device information	IP address, browser, OS	Fraud prevention and security
Activity data	Betting history, login time	Service improvement and responsible gaming

qp99 never stores your full payment card number or bank password. Payment information is processed directly through a secure payment gateway.

3 How information is collected

Qp99 collects information through several methods, always based on your consent:

Information provided directly by you at the time of registration
Identity documents uploaded during KYC verification
Payment details related to deposits or withdrawals
Cookies and log data collected automatically while using the platform
Information you send through live chat or email support
Feedback voluntarily provided in promotional surveys

qp99 never collects your information without your consent. Every piece of data we collect has a specific, defined purpose.

4 How your information is used

Qp99 uses your information only for the purposes listed below. Any use beyond these is strictly prohibited under our policy:

Creating and managing your account
Processing deposits, withdrawals, and other transactions
Verifying age and identity to prevent unauthorized use
Detecting and preventing fraud and money laundering
Improving and personalizing platform services
Sending relevant offers and promotions (you can opt out at any time)
Providing support services and resolving issues
Managing responsible gaming programs
Complying with legal obligations

Advertising policy: Your data is never shared with advertisers. You can opt out of qp99's own promotional communications at any time.

5 Data sharing policy

Qp99 never sells your personal data. However, information may be shared in the following limited circumstances:

Payment provider: Only the financial information necessary to complete a transaction is shared
Game software provider: Minimal data may be required for game operation
Law enforcement agencies: Disclosure of information may be required under a court order or government directive
KYC verification provider: Information may be shared with authorized verifiers to confirm your identity

All third-party partners are required to comply with qp99's privacy standards. No data is shared beyond what those standards permit.

If anyone claiming to represent qp99 contacts you by phone or message asking for your password or payment details, it is fraud. qp99 will never request such information this way.

6 Data protection measures

Qp99 follows the highest industry standards to protect your information. Our security infrastructure includes:

256-bit SSL/TLS encryption — applied to all data transfers
Two-Factor Authentication (2FA) support
24/7 security monitoring and suspicious activity detection
Regular security audits and penetration testing
Access control — only authorized personnel can view your data
Data backup and disaster recovery plan

qp99's servers are hosted in internationally certified data centers with both physical and digital security measures in place.

7 Cookie Policy

Cookies are small text files stored in your browser. qp99 uses cookies to make your experience smoother and more personalized.

Essential cookies: Essential for login sessions and security — cannot be disabled
Functional cookies: Remembers language preferences and personal settings
Analytics cookies: For understanding how you use the platform — you can turn this off
Marketing cookies: For showing relevant offers — not used without your consent

Cookies can be managed through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

8 Data retention period

Qp99 does not retain your data indefinitely. Each category of information has its own defined retention policy:

Account data: retained while the account is active and for up to 5 years after closure
Transaction records: up to 7 years, as required by law
KYC documents: retained for up to 5 years after verification, or as required by law
Cookie and session data: deleted at the end of the session or within a maximum of 30 days
Support chat records: up to 2 years

After the retention period, data is securely deleted or anonymized.

9 Your Rights

As a qp99 member, you have the following rights over your personal data:

Right to access your data

You can request to know what information qp99 holds about you.

Right to rectification

You may request corrections to any inaccurate or incomplete information.

Right to erasure

You may request deletion of your data under certain conditions.

Right to restrict processing

You may request that your data not be used for specific purposes.

Right to data portability

You can request a copy of your data in a readable format.

Right to withdraw from marketing

You have the right to opt out of promotional communications at any time.

To exercise your rights: Contact our support team via live chat. qp99 will respond within 30 days of receiving your request.

10 Protection of minors

Qp99 is strictly an adults-only (18+) platform. We do not intentionally collect data from minors. If a minor is found to have created an account, it will be closed immediately and all associated data will be deleted.

If you have any concerns, contact our support team immediately
Qp99 age verification is active to identify underage accounts
You can use parental control software to restrict minors' access

Registering or playing on qp99 is strictly prohibited for anyone under 18. Providing false information during age verification is a punishable offense under the law.

11 Policy changes

Qp99 reserves the right to update this Privacy Policy when necessary. However, we will notify you before any significant changes take effect:

A notification will be sent to your registered email
An announcement will be posted via a prominent banner on the website
The date of the update will be noted at the top of the revised policy
Continued use of the platform after any changes will be considered acceptance of the updated policy

For major changes, at least 7 days' notice will be given so you can make an informed decision.

12 Contact

For any questions, complaints, or requests regarding this Privacy Policy, please contact the qp99 data protection team:

Live chat: direct support from within the platform
Email: [email protected]
Response time: typically within 24–48 hours

Protecting your data is our top priority. We are always here to address any concerns you may have.

qp99 Privacy Policy — your information is completely safe with us

End-to-end encryption

Your data is never sold

KYC Security

Cookie control

Limited data retention

Data access control

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